Description
Quality management thinking has influenced a revolution in the way organizations are managed over the past few decades. Idea such as customer focus, ethical management, continuous improvement, Six sigma,leadership and organizational learning have all been impacted by and in some cases developed from this important field. this provides a coherent view of the underlying principles quality management, and how these relate to practical application in a range of organizations. This book is designed to provide an overview of the key elements, important historical context and current debates in the field of quality management. It aims to give a coherent view of the underlying principles of quality management, and how these relate to practical application in a range of organization.
Table of Contents
Chapter 1: Introduction
Chapter 2: Quality Control in Purchasing
Chapter 3: Manufacturing Quality Origins and Principles of Lean Manufacturing
Chapter 4: Quality Management Organization Structure and Design
Chapter 5: Human Factor in Quality
Chapter 6: Control Charts in Quality Management
Chapter 7: Attributes Control Charts
Chapter 8: Defect Diagnosis
Chapter 9: ISO9000
Chapter 10: MODEL TEST PAPER
Chapter 11: QUESTION BANK
Author
Gaurav Gupta
Gaurav Gupta is currently working as Manager Client Services in
an IT MNC. He has more than Nine years of corporate experience with different
MNCs. He has published Research Papers in various international Journals and
attended conferences at several states. His area of interest includes Server
and Databases, Data Center technologies and IT infrastructure, Project
Management, Marketing Automation and different enterprise software’s, CRM,
ERP etc.
Sarika Gupta
Sarika
Gupta is currently working as Assistant Professor in the
Department of Computer Science and Engineering at Dronacharya College of
Engineering, Greater Noida. She has more than six years of teaching and
corporate experience. She has already published Research Papers in various
international Journals and conferences of repute. Her area of interest and
research includes AdHoc Network, Java, Object Oriented System and Soft
Computing etc.
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